What to change
Agree which expandable details belong in the paper version, then ask your supplier to make printing predictable regardless of which panels happen to be open.
A worked example
Illustrative example
Printing a directions page includes the relevant expanded travel details beneath their headings, so the visitor does not carry away a page of empty section titles.
Why this matters to your practice
Visitors may print directions or preparation information to use away from a screen. If that information sits inside closed sections, decide which details should appear on paper. Ask your supplier to show print preview with those sections both open and closed. The printed version should be predictable and useful without requiring visitors to discover a special sequence first. Include the section headings and their related information together, while avoiding unnecessary menus or duplicate material.
A practical review example
A visitor may print directions while the parking and public-transport sections are collapsed. Ask your supplier to compare that preview with the version produced when one panel is open. The agreed practical details should appear under their headings without requiring the visitor to discover a special preparation sequence. Review what is omitted too, since automatically expanding every menu could create unnecessary pages. The printed result should serve the intended offline task rather than simply reproduce whichever interface state happened to be visible at the time.
How to check the result
Accept when the agreed printable information is complete and organised, regardless of incidental panel states before the print command.
A mistake to avoid
Expanding everything indiscriminately may include unrelated menus or duplicate content; choose the useful print scope deliberately.
Turn reading into a next step
Your action checklist
Work through these checks with your team or supplier. Tick the ones you have resolved and leave unknowns open.
Record what you know, what is still missing and the answer you need from your team or supplier.
Use project decisions only, without personal, patient or confidential details. Entries stay in this page and are not submitted to Kay & Co. Copy or download before leaving; this page does not save your notes.
Further reading
These sources provide background for the topic. The practice examples and checklist are illustrative planning suggestions from Kay & Co.
Related guides
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