What to change
Ask the supplier to show that links within a long page reveal the intended section and allow visitors to continue reading or using it immediately.
A worked example
Illustrative example
Selecting Fees from an on-page contents list reveals the Fees heading and its introductory information. The next local interaction belongs to that section.
Why this matters to your practice
A contents list is a promise that a visitor can reach a specific answer quickly. When Fees lands underneath a fixed header, that promise is only partly met. Ask the supplier to demonstrate each section link on the finished page, including with larger text. You should see the heading and understand what follows without a corrective scroll. It is also worth checking the return journey, because people often compare several sections rather than read a long guide from beginning to end.
How to check the result
Accept when section destinations remain visible and usable across visible screen area sizes, with a coherent way to return to the earlier reading position.
A mistake to avoid
Adding arbitrary blank space above headings may fix one header size while producing confusing gaps elsewhere.
Turn reading into a next step
Your action checklist
Work through these checks with your team or supplier. Tick the ones you have resolved and leave unknowns open.
Record what you know, what is still missing and the answer you need from your team or supplier.
Use project decisions only, without personal, patient or confidential details. Entries stay in this page and are not submitted to Kay & Co. Copy or download before leaving; this page does not save your notes.
Further reading
These sources provide background for the topic. The practice examples and checklist are illustrative planning suggestions from Kay & Co.
Related guides
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