What to change
Ask your supplier to explain the specific file problem and keep a usable replacement route without discarding unrelated form answers or valid attachments.
A worked example
Illustrative example
An oversized attachment receives a file-specific explanation while Choose another file stays available. A smaller valid document can replace it without restarting the enquiry.
Why this matters to your practice
A rejected attachment should lead to a clear repair, not a restart of the whole enquiry. Explain the relevant size or format restriction and keep the replacement action available. Ask your supplier to demonstrate a valid replacement after a deliberate failure. If multiple files are allowed, the message should identify which one needs attention while preserving the others. Reception can help ensure that the wording describes a practical next step rather than an internal upload error code.
A practical review example
A harmless test document may exceed the accepted size or use an unsupported format. Ask your supplier to show a message that identifies the affected file and the practical correction. Choose a valid replacement without refreshing the form, then verify the earlier rejection clears. If several attachments are allowed, include one valid file beside the rejected one. The visitor should understand which item needs attention, while their other work remains intact and the chooser does not stay disabled after the failed attempt.
How to check the result
Accept when a rejected file has an understandable recovery action and replacement produces an accurate, unambiguous attachment list.
A mistake to avoid
A generic red Upload failed message does not tell the visitor whether changing the file could resolve the problem.
Turn reading into a next step
Your action checklist
Work through these checks with your team or supplier. Tick the ones you have resolved and leave unknowns open.
Record what you know, what is still missing and the answer you need from your team or supplier.
Use project decisions only, without personal, patient or confidential details. Entries stay in this page and are not submitted to Kay & Co. Copy or download before leaving; this page does not save your notes.
Further reading
These sources provide background for the topic. The practice examples and checklist are illustrative planning suggestions from Kay & Co.
Related guides
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