The Kay & Co. resource library

All resources · page 7

The complete collection of practical guides, planning worksheets and articles. Use the filters to narrow it down, or browse by title.

The complete list

All resources

Showing 145–168 of 915 resources, ordered by title.

Website changes & recovery Planning worksheet

Decide what to keep before redesigning your website

A redesign is an opportunity to improve useful content, but it is easy to lose pages that staff or patients rely on. Begin with a list of current pages and…

Brand & visual design Planning worksheet

Define a tone of voice staff can actually use

“Friendly and professional” sounds sensible but does not help a colleague write a difficult message. Show what your tone means when giving instructions,…

AI & saving time on admin Planning worksheet

Describe automation changes in business terms

A manager asks for a small automation change that unintentionally alters several connected workflows. A request that sounds small can affect connected teams…

Locations, arrival & teams Practical guide

Describe parking honestly and helpfully

A location page says parking available, but this could mean a small private area, nearby paid spaces or a public car park. Patients make plans based on an…

Booking & enquiries Practical guide

Distinguish a quote from an appointment booking

A visitor receives a fee estimate and assumes that replying thanks reserves the service. The practice still needs explicit agreement and a separate booking…

Forms & online requests Practical guide

Distinguish a saved draft from a sent enquiry

A draft-saving indicator can be mistaken for final submission, particularly when both actions use a green success message. Visitors may leave believing the…