Make approval reminders useful rather than repetitive
An automation repeatedly reminds everyone about a document without showing what decision is needed. Repeated reminders become background noise if nobody can…
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Make assisted forms clear for patients and carers
A carer completes an online form but the organisation cannot distinguish their contact details from the patient's. When somebody helps a relative complete a…
Make attachment receipts clear
A form confirms that a file was received, and the visitor assumes the practice has reviewed or accepted the document. The team has only recorded the upload.…
Make automation failures understandable to the team
A workflow fails with a technical code that the operations team cannot connect to an affected task. A failure alert should tell the practice which work is…
Make back-to-top buttons useful without covering content
A floating back-to-top control can obscure content or abruptly move visitors while leaving focus at the bottom. A convenience action then breaks their sense…
Make browser Back understandable when a full-screen panel is open
A full-screen selector can resemble a separate page, yet pressing Back may leave the website entirely. Visitors expect to return from the open interface and…
Make campaign emails easy to read on a phone
A campaign looks tidy on a large monitor, but its key sentence is embedded in an image and the booking button is difficult to use on a phone. Many people…
Make cancelling an upload remove the intended attachment reliably
Removing a file during upload can make it disappear briefly before a late completion response adds it back. The visitor's deliberate cancellation is…
Make care-home information packs easier to compare
A family may read several information packs while trying to organise questions and discuss options together. Use clear headings for the practical subjects…
Make charts understandable without a colour key alone
A chart may use several similar colours to distinguish services or locations. Visitors who cannot separate those colours lose the comparison even when the…
Make Clear filters change only what its label promises
A Clear filters action may also erase the search phrase or reset sorting without warning. Visitors lose useful context while attempting only to remove a…
Make clearing a search leave a clear starting point
A clear icon may erase the text but leave old suggestions or filtered results visible. Visitors cannot tell whether the page still uses their previous query.
Make clinician qualifications understandable
Qualifications matter, but a string of letters rarely tells a prospective patient what an appointment involves. Explain the clinician's current role first,…
Make deeper menu choices easy to back out of
Several nested menu panels can replace one another without showing how to return. Visitors may forget which section they opened or repeatedly close the…
Make detailed cookie preferences usable from start to finish
A preference panel may expand categories beyond the visible area or fail to expose which switches are on. Visitors cannot confidently inspect or change the…
Make document links open in a predictable way
A document link that silently opens a new tab can leave visitors confused when Back does not return to the website. A forced download can create a similar…
Make document templates safe and straightforward to edit
Staff need to know which parts of a template they can change and which hold agreed information or structure. Show those boundaries clearly and provide…
Make downloadable documents readable as real text
A document can appear crisp on screen while consisting only of page images. Visitors cannot select its wording, search within it or obtain a meaningful…
Make each new form step easy to recognise
A form can replace its central content without moving focus or announcing the new section. Visitors using accessibility tools may remain on a button that no…
Make embedded document viewers easy to enter and leave
A document viewer can occupy a large part of the page while trapping keyboard focus among its toolbar controls. Visitors cannot easily reach the download…
Make empty form boxes easy to recognise
Very pale input borders on a white background can make empty fields disappear. Labels remain visible, but visitors cannot confidently identify where to…
Make enquiries on behalf of a child clear
A parent reaches an enquiry form written entirely in the first person. It is unclear whether the contact details and appointment information should refer to…
Make every form state readable when a dark theme is offered
A dark theme can invert the page background while leaving field hints, autofilled values or errors in colours intended for a light surface. Parts of the…
Make every page send measurement to the practice's account
A copied analytics identifier routes a section's activity into a different account, leaving gaps in the practice report.