Help patients correct an email address after enquiring
A visitor notices a spelling mistake in their reply address after submitting a form. The website only offers another blank form, making it unclear how to…
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Websites & patient experience resources · page 7
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Websites & patient experience resources
Showing 145–168 of 381 resources, ordered by title.
Help patients discuss practical support before a visit
A visitor needs to discuss an arrival or communication arrangement but the preparation page only says contact us with special requirements. The phrase gives…
Help patients distinguish practices at the same address
A street or medical centre contains providers with similar names. Visitors may reach the correct postcode but call or enter the wrong practice. Similar…
Help patients find a relocated branch
A branch moves but retains its familiar name and telephone number. Existing patients may travel to the old address from memory even after receiving a new…
Help patients find missing preparation instructions
A patient knows their appointment is confirmed but cannot find the separate information they were told to read. A generic preparation page could lead them…
Help patients find their appointment reference
A form demands a reference number, but the confirmation uses a different label or contains several codes. Patients enter invoice numbers or abandon the…
Help patients find their preparation information again
Patients may read their confirmation once and return to the instructions later, often on a phone. Give the preparation page a clear, recognisable name and…
Help patients follow up an unanswered enquiry
A visitor has not heard back and submits the same form several times. The website gives no way to refer to the original message or check whether it reached…
Help patients get ready for a video appointment
A patient books a remote consultation but does not know whether the team sends a link, calls them or expects a portal login. The service page merely says…
Help patients leave unfinished forms deliberately
A prominent Cancel action can discard several screens of work immediately. Conversely, a vague warning can trap visitors who deliberately want to leave the…
Help patients plan time for their visit
A service lists a thirty-minute appointment, but visitors assume that means arrival to departure. Check-in or other practical next steps may add time they…
Help patients recognise the right clinic service
A useful service page answers the questions someone might ask reception before booking. Who is this for? What happens first? Where can I ask if I am unsure?…
Help patients return a missed practice call
A patient sees a missed call from the practice but has no voicemail. The website gives several numbers and does not explain which route can help identify…
Help patients return from an external booking website
A visitor leaves the practice website to choose an appointment and then wants to check fees or directions. The destination offers no obvious context for…
Help patients when map directions point to the wrong place
The practice's postal address leads some navigation apps to the back of the building or a neighbouring road. Patients arrive near the site but cannot find…
Help patients write a useful first enquiry
A general enquiry form says tell us everything, encouraging visitors to disclose a full medical history when reception only needs to know which service they…
Help returning patients book after a long gap
An existing patient returns after a substantial gap and chooses a review because they already have a record. The practice may need a different appointment…
Help returning patients recognise a renamed service
A practice renames an appointment type while existing confirmations and patients' memories use the previous name. Returning visitors may think they need an…
Help visitors ask for a fee estimate
A patient has an unusual practical request that does not fit the published price list. A generic enquire button leaves them unsure how to obtain a useful…
Help visitors recover from a search with no matches
A zero-result screen can show a generic message while hiding the filters that produced it. Visitors may repeatedly change the query without realising an…
Help visitors see where they are on your website
People often enter through an article or a service page rather than the homepage. A short linked trail, sometimes called a breadcrumb, can show the section…
How should UK vet practices prepare their websites for the CMA reforms?
Prepare your vet practice website for the made CMA Order: price-page access, booking confirmations, ownership information and staged 2026–27 dates.
Include useful hidden-section information when a page is printed
A page may print only the visible headings of collapsed panels. Visitors leave with a paper copy that omits the practical details they expected to take with…
Introduce a new online booking service
A practice switches online booking provider but existing patients still have old account details and saved links. The website promotes the new route without…