Give moving carousels a reliable pause control
A rotating carousel can replace a card while someone is reading it or move a link just before activation. The timing is particularly difficult for slower…
The Kay & Co. resource library
Websites & patient experience resources · page 6
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Websites & patient experience resources
Showing 121–144 of 381 resources, ordered by title.
Give organisations a useful practice contact route
An employer or another practice wants practical service information, but the main enquiry form is written for individual patients. Its questions invite…
Give patients a clear route when they are running late
A patient delayed in traffic needs practical help, but the website only describes cancellation terms. They cannot tell whether to call reception or send a…
Give people time to finish an answer before flagging a mistake
A field that displays an error after the first typed character may appear broken or impatient. Repeated announcements can also interrupt someone listening…
Give repeated Read more links a recognisable destination
A collection of cards may end with identical Read more links. In a screen reader's links list, visitors cannot distinguish which service or resource each…
Give sensitive form questions enough translation context
A form asks about a patient's name, representative or communication needs. A literal translation may sound intrusive or imply a relationship the English…
Give translators the context they need
A short phrase can mean different things on a button, a service page or a confirmation message. Give your translator the surrounding screen and explain what…
Give useful information for patients arriving by bicycle
A location page claims cycle friendly but gives no details about where a bicycle can be left. Visitors cannot tell whether storage is public, secure or…
Give visitors a clear route to the page's main information
A page may identify the header, several cards and the footer as separate main regions, or expose none at all. Assistive navigation then offers no reliable…
Give visitors a useful alternative when video will not play
A failed media embed can leave a blank rectangle, a permanent spinner or a generic provider error. Visitors cannot tell whether waiting will help or where…
Guide patients from reception to the practice floor
The address and main entrance are correct, but the service takes place on another floor. Visitors discover this only after reaching a waiting area for a…
Guide patients to a replacement information pack
An old pack contains service details the practice no longer maintains, but patients still look for its familiar title. Removing the link alone leaves their…
Handle an empty search with a useful explanation
Submitting an empty search can produce an unexplained error, a huge result set or a page that appears to do nothing. Accidental spaces make the behaviour…
Have appointment preparation checked by the right person
Preparation information needs the service team's approval before the website team presents it to patients. Identify the appointment it applies to and the…
Help carers and relatives make practical enquiries
A family member wants practical appointment information but the website only addresses patients directly. They cannot tell whether they may ask about the…
Help families prepare for a care-home visit
A visit page can remove a layer of uncertainty before a family arrives. Explain the entrance, where to park or ask about travel, whom they will meet where…
Help patients ask about a referral that has not arrived
Someone has been referred but has no confirmation from the practice. A generic contact page gives no clue what information helps the team trace whether the…
Help patients ask about an existing appointment
A contact page treats every message as a new enquiry. Existing patients cannot tell how to ask about the appointment they already have without starting…
Help patients change one appointment in a series
A patient has several booked visits but the change form asks only for their name. Reception cannot tell which appointment they want to move, and the patient…
Help patients check a missing booking confirmation
A visitor finishes online booking but cannot find a confirmation message. A generic instruction to try again may create a second appointment or payment.…
Help patients check whether a cancellation worked
A patient used a cancellation link but received no clear confirmation. They may submit another message, assume the booking remains or make a replacement…
Help patients choose a first or follow-up appointment
A booking menu uses new and follow-up without explaining whether new means new to the practice, practitioner or particular service. Returning patients may…
Help patients contact you after a missed appointment
A patient who did not attend cannot find a suitable next step because the website only offers book again. They may need to discuss the existing record, fees…
Help patients correct a form mistake
A vague error message can make a visitor feel that the whole enquiry has failed. Explain the particular field needing attention and how to fix it, while…