Introduce a new practitioner with useful facts
A newly added profile needs useful content, but there are no local patient stories or established practice results to describe. Generic praise can fill the…
The Kay & Co. resource library
Websites & patient experience resources · page 8
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Websites & patient experience resources
Showing 169–192 of 381 resources, ordered by title.
Introduce documents from another organisation
A practice hosts a third-party leaflet, but its branding makes the leaflet look like the practice's own instructions. Patients may assume the advice or…
Introduce large information packs clearly
A link says download information pack, but visitors cannot tell whether it answers their question. They may open a long document just to discover that it is…
Introduce popups clearly when they open
A popup can open visually while keyboard focus stays on the underlying page. Visitors may operate hidden controls instead of the panel they just requested.
Introduce the company behind your online booking page
A patient leaves the practice website and reaches a booking provider with unfamiliar branding. Without an explanation, they may think they followed the…
Keep a shared list of important service facts
A practice repeatedly copies fees, telephone hours and appointment names into new pages. Small edits leave the same fact expressed differently across the…
Keep a useful page when a service ends
A discontinued service page remains useful to people with old documents or previous appointments, but its booking links falsely suggest that new…
Keep arrival directions useful during roadworks
The practice remains open but the usual street entrance or driving approach is temporarily disrupted. A generic roadworks notice does not explain what a…
Keep booking meaning clear in translation
An English enquiry page says request an appointment, but its translation implies that submitting the form reserves a time. The translated journey creates a…
Keep brochures separate from appointment instructions
A brochure describes the practice generally, but patients use it as if it contains the instructions for their booked visit. Important appointment-specific…
Keep button words readable when people point to or select them
A button may pass a visual review in its default state but change to a pale combination on hover or focus. Interaction makes the action harder to read.
Keep calendar entries consistent with appointment details
A confirmation lets patients add an event to their calendar, but the event title or address differs from the practice's instructions. They may later rely on…
Keep captions visible while video controls are shown
Captions can sit beneath playback controls, branding or a persistent call-to-action overlay. The visitor enables them but cannot read complete lines at the…
Keep controls visible in the phone or computer's contrast settings
Custom icons, check marks and focus rings can disappear when a user enables system contrast settings. The page retains text but loses the cues needed to…
Keep correct form answers when one detail needs fixing
A visitor may complete several questions correctly but lose all their work because one answer is invalid. Repeating entry increases effort and creates…
Keep decorative icons from interrupting spoken reading
Repeated arrows, ticks and ornamental symbols can be announced as unexplained characters or file names. Visitors hear noise between otherwise useful labels…
Keep delivery directions separate from patient arrival
A contact page publishes the postal or delivery entrance as the main address instructions. Patients follow it and arrive at a staff-only or goods entrance.…
Keep different branch prices clear
A central price page lists one amount even though a visiting service or branch uses a different fee. Patients reach checkout believing the central figure…
Keep dropdown menus open while people choose a link
A dropdown can close as the pointer crosses a small gap between its trigger and its links. Visitors must make a precise movement to reach an ordinary…
Keep each form question connected to its choices
A screen reader (software that reads the page aloud) can announce several Yes and No options without the question they answer. Visual spacing alone may make…
Keep every website language up to date
A translated page needs someone responsible for it after launch. When the original service information changes, identify the languages affected and arrange…
Keep familiar website routes during a redesign
A new menu can be clearer for newcomers and still confuse regular patients who know the old site. Identify the tasks people return for, such as appointment…
Keep fixed contact buttons clear of phone edges and gestures
A fixed action bar can sit against a phone's gesture area or curved screen edge. Its lower controls may be hard to press or partly hidden by device furniture.
Keep floating help from covering forms and important links
A floating assistance panel can overlap field errors, navigation or the final submit button. Visitors may need to move or close it repeatedly just to finish…