Keep floating website controls off printed information
Sticky headers, cookie panels and assistance buttons can appear on every printed sheet or cover body text. A usable screen page becomes a fragmented or…
The Kay & Co. resource library
Websites & patient experience resources · page 9
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Showing 193–216 of 381 resources, ordered by title.
Keep footer information reachable below long result lists
An automatically extending list can keep pushing the footer away as the visitor scrolls. Contact and accessibility links near the page end become difficult…
Keep form answers when a phone rotates
Changing orientation can reload an embedded form or reset a custom control. Visitors who rotate their phone for easier reading may unexpectedly lose…
Keep form buttons reachable when text is enlarged
A form's buttons can sit inside a fixed-height panel that becomes too short when text enlarges. Visitors can read the questions but cannot reach Continue or…
Keep form choices when patients go back to check them
A multi-step form may forget an earlier choice when the visitor returns to check it. The displayed journey can then contradict the review screen or require…
Keep form guidance visible when a correction is needed
An error message can replace the original instruction or appear so far away that visitors must remember both. The correction then introduces uncertainty…
Keep form questions visible while patients answer
A contact field can look understandable while empty because its placeholder provides the only label. After typing, visitors must remember which information…
Keep keyboard-selected controls visible beneath fixed banners
A fixed announcement or cookie banner may cover the control receiving keyboard focus. Visitors can keep pressing Tab without knowing where the next action…
Keep layered popups from losing the original task
Opening a help popup from inside another popup can confuse focus and dismissal order. Closing one layer may close both or return to a background page.
Keep links from moving when pictures arrive late
A late image can push a link downward just as a visitor tries to tap it. Slow connections expose accidental navigation caused by movement rather than by…
Keep links steady while the website's font loads
A late-loading font can change line lengths and move buttons just as visitors try to press them. Slow connections reveal a jump that is invisible in cached…
Keep long page headings readable on phones
Large headings can break into isolated fragments or overflow on small screens. A word split into individual letters makes the page harder to recognise and…
Keep old website links useful after a redesign
Patients may follow saved links, search results and earlier appointment emails long after your website changes. Ask your supplier to send each changed…
Keep opening hours accurate in every language
A translated contact page describes office hours, telephone hours and appointment sessions using one broad term. Readers may assume they can arrive whenever…
Keep optional questions optional when an answer is wrong
An optional field may reject a supplied value but then behave as though an answer is mandatory. Visitors cannot tell whether to correct it or leave it blank.
Keep page-location links readable on small screens
A long breadcrumb trail can overflow, hide its first links or force the whole page to scroll sideways. The location aid becomes harder to use than the main…
Keep people on the right page when they change language
Someone changing language on a service page is still trying to understand that service. Where an equivalent translated page exists, take them there. If it…
Keep people oriented after removing a file or filter
Removing a selected filter or attachment can delete the control that currently has focus. The next keyboard action may restart at the page top or affect an…
Keep phone pages usable when the screen is wide but short
A phone in landscape has limited vertical space. Large sticky headers and action bars can consume most of it, leaving only a narrow slit for reading or form…
Keep place names recognisable in translated directions
A translated arrival page changes the building name into words that do not appear on local signs. Patients understand the language but cannot match it to…
Keep preparation messages consistent when instructions change
A website update will not automatically change an old email template or printed pack. Identify every active message containing the instruction and…
Keep search context when visitors return from a result
Returning from a result can erase the query, filters or position in a long list. Visitors must recreate their search every time they compare another page.
Keep search suggestions matched to the latest words
Fast typing can produce overlapping search requests. If an older response arrives last, the suggestion list can show matches for text the visitor has…
Keep section links accurate while the rest of the page loads
A section link may initially land correctly, then late-loaded content above it pushes the intended heading away. Visitors arrive at the wrong-looking…