Keep the page behind an active popup from interfering
A popup overlay may dim the page while allowing keyboard focus or screen reader (software that reads the page aloud) navigation into its background.…
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Forms & online requests · page 2
Help visitors send an enquiry, correct a mistake and finish an online task without getting stuck.
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All forms & online requests resources
Showing 25–48 of 56 resources, ordered by title.
Let patients paste information into forms
Blocking paste can make visitors retype long email addresses or reference strings, introducing mistakes and excluding some assistive workflows. The…
Let patients review a request before sending it
A review screen may use a broad clickable panel or a misleading Continue button that actually sends the request. Visitors checking their details can trigger…
Let patients skip genuinely optional sections
An optional section can be labelled clearly yet still require every question to pass answer checking before the visitor can skip it. The promised choice…
Let patients try again after a known sending failure
A button disabled during submission can remain disabled after a failure. The form then appears ready for correction but offers no way to try again.
Let people enter their names as they use them
Overly restrictive name fields can reject apostrophes, spaces, accents or longer names. Visitors may alter their identity simply to get past a website's…
Let visitors choose an attachment without dragging it
An upload area may invite visitors to drop a file but provide no obvious keyboard or touch route to browse for one. The task depends on a desktop gesture.
Let visitors read the whole popup and reach its final action
A popup may fit on desktop but exceed a small screen's height without a usable internal scroll area. Its last paragraph or closing actions become unreachable.
Make browser Back understandable when a full-screen panel is open
A full-screen selector can resemble a separate page, yet pressing Back may leave the website entirely. Visitors expect to return from the open interface and…
Make cancelling an upload remove the intended attachment reliably
Removing a file during upload can make it disappear briefly before a late completion response adds it back. The visitor's deliberate cancellation is…
Make detailed cookie preferences usable from start to finish
A preference panel may expand categories beyond the visible area or fail to expose which switches are on. Visitors cannot confidently inspect or change the…
Make each new form step easy to recognise
A form can replace its central content without moving focus or announcing the new section. Visitors using accessibility tools may remain on a button that no…
Make extra form questions easy to notice
Choosing an option can reveal another required question below the visible screen. Visitors may continue unaware of it, especially when using a keyboard,…
Make failed enquiry messages easy to notice
After a server rejects a submission, the page may add a message above the form while leaving the visitor at its bottom. Nothing appears to happen where they…
Make form choices easy to tap
A small radio circle or checkbox can demand precise tapping even when a large descriptive label sits beside it. Visitors may repeatedly press words without…
Make form progress match the questions patients actually see
A progress indicator may promise three steps while a conditional answer adds two more. Visitors cannot judge how much remains or understand why the…
Make password show-and-hide controls clear
A password visibility icon may have no clear label or may reveal text without explaining its new state. Visitors can struggle to check a typing mistake safely.
Make popup close buttons easy to find and use
A tiny cross in a panel corner can be hard to see, press or identify with accessibility tools. Visitors may feel trapped even when a close action…
Make rejected attachments easy to replace
An upload may reject a file but leave a disabled chooser or a misleading selected filename. Visitors cannot understand whether to retry, choose another file…
Make session-expiry warnings understandable and useful
A session warning can appear while a visitor is reading or using accessibility tools. If it is hard to notice or dismiss, unfinished work may expire without…
Make the Enter key do what patients expect
Pressing Enter in a form can unexpectedly trigger a secondary button, skip a review step or submit before the visitor is ready. Keyboard users encounter a…
Present several form mistakes in a helpful order
When errors appear in a random sequence, visitors jump back and forth through the form. Repeated corrections become harder to track, especially at high zoom.
Put helpful instructions beside the relevant question
A format hint placed in a distant paragraph is easy to miss. Visitors reach a field, guess what it accepts and may receive an error despite providing usable…
Recheck related choices when an earlier form answer changes
Changing a location or request type can leave an old dependent selection in place. The form looks complete even though the selected combination is no longer…