Keep the chosen clinic clear when booking opens
A location page sets an expectation about where the appointment will happen. The booking link should preserve that choice where possible, or clearly explain…
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Keep the existing attachment when someone cancels the file picker
Opening the device picker and cancelling can unexpectedly clear an existing attachment. Visitors may not notice the change before submitting a form they…
Keep the page behind an active popup from interfering
A popup overlay may dim the page while allowing keyboard focus or screen reader (software that reads the page aloud) navigation into its background.…
Keep the page's reading order clear in every layout
A page arranged with visual columns can have an underlying reading order that places answers before questions or warnings after the related action. Screen…
Keep tracked profile links working after website changes
A website action on a practice profile includes campaign formatting that the new website no longer accepts.
Keep unfamiliar traffic sources visible in reports
A channel lookup table has no entry for an unfamiliar source, so those rows disappear from the dashboard.
Keep unfinished preview websites out of public view
A preview copy contains public links and resembles the main site. It may compete with the production version or expose unfinished material.
Keep useful context about where enquiries came from
A clinic knows an enquiry came through its website but loses the service page that prompted it. Knowing an enquiry came from the website may not explain…
Keep website add-ons useful and dependable
Chat boxes, maps and booking panels each have a purpose, but adding them everywhere can make a page harder to use. List what each one helps visitors do and…
Keep website facts current as services change
Technical updates run regularly, but nobody checks whether the website still shows the correct team members and service arrangements. A technically healthy…
Keep website rehearsals distinguishable from genuine enquiries
Routine rehearsals appear alongside genuine activity because nobody agreed how test events would be distinguished.
Keep website shortcuts from interrupting typing
Single-key shortcuts can activate page features while visitors are entering text or using speech input. A convenience feature then changes the page…
Keep wide tables from stretching the whole phone page
A detailed table may legitimately need more width than a phone offers. If the whole page becomes wide, visitors must also scroll ordinary headings and…
Keep words readable over every version of a photograph
Text placed over a photograph may be readable in one desktop crop and disappear against a bright area on a phone. The image changes the effective background…
Keep work accounted for when an HL7 connection changes
HL7 refers to standards used to exchange healthcare information between systems. An interface is replaced while both old and new connections may process the…
Keep work moving when automation is unavailable
A team becomes dependent on an automation and no longer knows how to handle work during an outage. When automation stops, staff still need a workable way to…
Keep your digital service register current
A detailed inventory was created during a project, but new services have since been purchased without being added. The register is becoming unreliable. A…
Know what your website maintenance agreement covers
A support agreement names the main website but omits its forms, document library and third-party booking link. When a journey fails, responsibility is…
Know when another clinic has received transferred equipment
A device moves to another clinic while the register still shows its previous location. Equipment can leave one clinic before the receiving team has accepted…
Know which automation rules handled a request
A supplier updates a workflow and the team cannot identify which rule set produced a disputed result. When a disputed result occurred last week, today's…
Know who controls your domain and its renewal
A clinic's domain is registered through a former supplier, and the organisation does not know which account controls renewal or DNS changes. Your domain is…
Let each care home keep its local information accurate
A group website needs consistent presentation, but local teams usually know when visitor arrangements or contact details change. Give each home a clear way…
Let keyboard users choose search suggestions
A search box can display useful suggestions that only respond to mouse clicks. Keyboard users can type a query but cannot choose the same suggested…
Let keyboard users go straight to the page's information
A skip link can appear to work because the page scrolls, yet keyboard focus remains in the header. The next Tab press then resumes the same long navigation.