Making your practice website easier for everyone to use
Website accessibility means people with disabilities can use your website, including people who read with a screen reader, use a keyboard instead of a mouse…
The Kay & Co. resource library
Websites & patient experience resources · page 14
Plan a healthcare website that helps people understand your care, find the right service and complete their next step. Explore practical project guides.
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Websites & patient experience resources
Showing 313–336 of 381 resources, ordered by title.
Name the filter that each remove button affects
Selected filters often contain identical small crosses. A screen reader (software that reads the page aloud) or voice input user may encounter several…
Offer a helpful phone keyboard without blocking valid answers
A number-only keyboard can prevent a visitor from entering an international telephone prefix, while a generic keyboard can make an email address…
Present several form mistakes in a helpful order
When errors appear in a random sequence, visitors jump back and forth through the form. Repeated corrections become harder to track, especially at high zoom.
Preserve fee inclusions when translating prices
A translated fee page reproduces the amount but omits a phrase explaining that a report is charged separately. The number is accurate while the offer…
Preview website changes before they go live
Approving words in a document does not show how they will appear on the website. Ask for a private preview of the actual page, including a phone-sized view…
Provide buttons as well as swipes for carousels
A carousel may reveal additional information only through a horizontal swipe. Visitors using a keyboard, switch device or unfamiliar touch gesture can miss…
Put cancellation information where patients need it
A cancellation page links to a long terms document but provides no context about which policy applies. Visitors may act without recognising the relevant…
Put helpful instructions beside the relevant question
A format hint placed in a distant paragraph is easy to miss. Visitors reach a field, guess what it accepts and may receive an error despite providing usable…
Recover calmly from a mistaken website update
Even careful teams can publish an incorrect time or replace useful wording by mistake. Ask your supplier how to view earlier versions and restore the right…
Remove errors for form questions that no longer apply
Changing a choice can hide an invalid field while its error remains in the summary. Visitors are asked to fix something they can no longer reach.
Remove old promises from copied service text
A discontinued feature appears in a homepage card, profile introduction and downloadable brochure even after the main service page is corrected. Visitors…
Remove unexpected jumps when using the keyboard
A supplier may force a prominent booking control to receive focus before the page header. This can create a sequence that changes unpredictably across…
Replace staff shorthand with patient-friendly wording
Editors paste day-to-day notes into website copy, leaving phrases such as extended review or satellite session unexplained. Staff understand them, but…
Resolve conflicting appointment lengths
A service page says forty minutes while a practitioner profile says an hour. Patients cannot tell whether the difference reflects another appointment type…
Respect the larger text people already use on their phones
A website may respond well to desktop browser zoom but clip content when a phone's larger text setting is active. Visitors using their normal device…
Respect visitors who ask for less movement
Large slide, zoom or parallax effects can make navigation uncomfortable for some visitors. If the page ignores a reduced-motion preference, ordinary reading…
Respond helpfully when a patient finds conflicting instructions
A patient says their confirmation and the website give different arrival or preparation information. Staff may know which one is right, but the content…
Return from fullscreen video to a useful place on the page
Leaving fullscreen can leave focus on a hidden control or move the page to an unrelated position. Visitors lose the context surrounding the video they were…
Return patients to their review after a small correction
A review screen may offer Change links that send visitors back to the start of the entire form. A small correction then becomes a long and uncertain repeat…
Return visitors to a sensible place after closing a popup
Closing a popup can leave keyboard focus on the document body or an element that no longer exists. Visitors must navigate from the start to resume their…
Review the whole patient journey before approving a redesign
A polished homepage is only one part of a working website. Before approval, agree a few complete tasks that matter to the practice: finding a service,…
Separate menu links from buttons that open more choices
A navigation label may both open a submenu and link to a page, depending on how it is clicked. Visitors cannot predict whether they will see choices or…
Separate patient details from reply contact details
A form mixes patient identity fields with the details of the person making the enquiry. When a relative completes it, staff cannot tell whose number they…