Make patient information easy to read beyond a PDF
A downloadable document can be useful for printing or sharing, but may be awkward to read on a phone. Consider putting important information on a clear web…
The Kay & Co. resource library
Websites & patient experience resources · page 13
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Websites & patient experience resources
Showing 289–312 of 381 resources, ordered by title.
Make physiotherapy referral instructions easy to follow
Professional referrers need a clear administrative route, and patients need to understand what they should do themselves. Explain the practice's approved…
Make popup close buttons easy to find and use
A tiny cross in a panel corner can be hard to see, press or identify with accessibility tools. Visitors may feel trapped even when a close action…
Make price ranges useful to compare
A service page shows a wide price range but offers no explanation of what changes the amount. Visitors cannot use it to plan or compare an enquiry. A price…
Make rejected attachments easy to replace
An upload may reject a file but leave a disabled chooser or a misleading selected filename. Visitors cannot understand whether to retry, choose another file…
Make related choices recognisable as a group
A group of choices may be built from unrelated text blocks and decorative bullets. Assistive technology then loses the useful indication that these items…
Make search filters easy to understand and undo
Filters help only when people understand what choices they have applied. Show the selected branch, service or content type clearly, and make it easy to…
Make selected choices clear without depending on colour
A choice can appear selected only through a change from one brand colour to another. Visitors may be unable to tell which option will be used.
Make single-branch service availability clear
A practice promotes a service across its website, while the relevant room or equipment exists at just one location. Visitors assume their nearest branch…
Make spoken button names match the words visitors see
A button may visibly say Search while its hidden accessible label says Find a clinician. Voice input users can struggle when the name they see does not…
Make sure website enquiries reach an available team
A contact form is only useful if somebody takes responsibility for the messages it sends. Agree who checks new enquiries, who covers absence and how the…
Make telephone and email links open the intended destination
Contact links can launch the wrong application action, include an incorrect destination or leave visitors uncertain about what will happen. Desktop and…
Make the caption setting clear and accurate
A caption icon may be visible without indicating whether captions are enabled or which track is selected. Visitors can spend time searching for text that…
Make the current leaflet easy to identify
When several versions of a leaflet remain online, a patient cannot know which one to trust. Identify the current approved document clearly and decide what…
Make the Enter key do what patients expect
Pressing Enter in a form can unexpectedly trigger a secondary button, skip a review step or submit before the visitor is ready. Keyboard users encounter a…
Make the practice logo a dependable link to the homepage
A logo may look clickable but have no meaningful accessible name, or its click target may exclude part of the image. The familiar home route becomes…
Make transcripts available even if the video fails
A transcript link hidden inside a video player's menu disappears if the player is blocked or fails to load. The alternative reading route depends on the…
Make translated downloads easy to choose
Several translated downloads have similar filenames, and patients cannot tell which language or service version each contains. A language label alone does…
Make updated search results easy to find
After applying a search, keyboard users may need to traverse every filter again before reaching the results. Automatically moving focus can also interrupt…
Make video speed settings easy to understand
A speed control can change playback without showing the current rate or can reset unexpectedly after pausing. Visitors who rely on slower or faster playback…
Make visible buttons honest about when they are ready
A page can display a booking or search button before the scripts needed to operate it have loaded. Early clicks appear to do nothing, so visitors repeat the…
Make volume and mute controls understandable
A volume slider can be difficult to operate and may not explain whether sound is muted or merely set very low. Visitors cannot reliably restore the intended…
Make website search show the most useful answers
A visitor searching your own website usually wants an answer, not an archive. Current services, locations and contact information should be easy to…
Make your website menu comfortable to use on a phone
A menu can look elegant in a design presentation while being frustrating on a small screen. Long service names, tiny controls and difficult-to-close panels…