Make empty form boxes easy to recognise
Very pale input borders on a white background can make empty fields disappear. Labels remain visible, but visitors cannot confidently identify where to…
The Kay & Co. resource library
Websites & patient experience resources · page 12
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Websites & patient experience resources
Showing 265–288 of 381 resources, ordered by title.
Make enquiries on behalf of a child clear
A parent reaches an enquiry form written entirely in the first person. It is unclear whether the contact details and appointment information should refer to…
Make every form state readable when a dark theme is offered
A dark theme can invert the page background while leaving field hints, autofilled values or errors in colours intended for a light surface. Parts of the…
Make every useful video control work without a mouse
A video may start with a keyboard but leave pause, seek or captions usable only through a pointer. Visitors cannot control the same playback experience as…
Make expandable help easy to open, read and close
An expandable details panel may steal focus into its body or leave keyboard users unaware of its new content. Inconsistent expansion makes even simple help…
Make extra form questions easy to notice
Choosing an option can reveal another required question below the visible screen. Visitors may continue unaware of it, especially when using a keyboard,…
Make failed enquiry messages easy to notice
After a server rejects a submission, the page may add a message above the form while leaving the visitor at its bottom. Nothing appears to happen where they…
Make footer links easy to tap separately
A footer can contain useful contact and policy routes but pack them into tightly spaced text. Small screens make accidental activation of a neighbouring…
Make form choices easy to tap
A small radio circle or checkbox can demand precise tapping even when a large descriptive label sits beside it. Visitors may repeatedly press words without…
Make form progress match the questions patients actually see
A progress indicator may promise three steps while a conditional answer adds two more. Visitors cannot judge how much remains or understand why the…
Make it clear when a website link opens a new page
Some websites replace page content without a full browser load. If the title and reading position remain unchanged, visitors using accessibility tools may…
Make it clear when the phone menu is open
A menu icon can remain visually and audibly unchanged after activation. Visitors may not know whether navigation opened, especially if it appears outside…
Make it easy to report incorrect website information
A visitor notices an old entrance instruction or wrong phone number but has no obvious way to report it. They may send a detailed complaint through a…
Make keyboard navigation follow the page's visible order
Cards arranged visually into columns may receive keyboard focus in an unexpected sequence. Visitors using magnification can lose track when focus jumps…
Make links in paragraphs look like links before a tap
Links styled exactly like surrounding text may be discoverable only by hovering. Visitors reading on touch screens or with reduced colour perception can…
Make list page controls show where visitors are
A row of page numbers can look like ordinary links with no clear current position. Disabled previous or next actions may still appear active or offer no…
Make loading placeholders lead to a clear outcome
Grey skeleton boxes can resemble empty cards or broken page content. Visitors may wait indefinitely because nothing explains what is loading or whether…
Make long choice lists usable on a phone
A custom dropdown can be taller than the phone screen or scroll the page behind it. Visitors cannot reach later options or lose the question while searching.
Make long guides comfortable to read on wide screens
A content area can stretch across a large monitor until each line is difficult to follow. Visitors repeatedly lose their place when moving from one line to…
Make online booking confirmation unmistakable
The website celebrates a chosen time, but the provider requires another step before confirming it. Visitors leave early believing the appointment is booked.…
Make optional form questions feel optional
A form marks a field optional but surrounding wording implies that leaving it blank will delay the request. Visitors cannot tell what information is…
Make page contents links reveal the right heading
A contents link can scroll to the right area while a fixed header hides the heading. Keyboard focus may also remain on the contents list, making continued…
Make page headings useful for people who listen to the website
Large bold text can look like a heading while accessibility tools treat it as an ordinary paragraph. Visitors navigating by headings then miss major sections.
Make patient checklists useful to keep
A preparation checklist asks patients to tick items, but they cannot tell whether it is for their own use or must be returned to the practice. This creates…