Make search filters easy to understand and undo
Filters help only when people understand what choices they have applied. Show the selected branch, service or content type clearly, and make it easy to…
The Kay & Co. resource library
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The complete collection of practical guides, planning worksheets and articles. Use the filters to narrow it down, or browse by title.
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Showing 649–672 of 915 resources, ordered by title.
Make selected choices clear without depending on colour
A choice can appear selected only through a change from one brand colour to another. Visitors may be unable to tell which option will be used.
Make session-expiry warnings understandable and useful
A session warning can appear while a visitor is reading or using accessibility tools. If it is hard to notice or dismiss, unfinished work may expire without…
Make shared and local clinic settings clear
One clinic changes a setting that unexpectedly alters the booking process for every location. Some choices belong to individual clinics; others affect the…
Make single-branch service availability clear
A practice promotes a service across its website, while the relevant room or equipment exists at just one location. Visitors assume their nearest branch…
Make spoken button names match the words visitors see
A button may visibly say Search while its hidden accessible label says Find a clinician. Voice input users can struggle when the name they see does not…
Make supporting evidence easy to understand
An audit preparation folder contains many screenshots but no clear connection to the questions they support. A folder of screenshots creates work when…
Make sure care home enquiries reach a named team
A website enquiry is forwarded between central marketing and a local home without a named next owner. The report counts a lead but nobody confirms…
Make sure every referral has an administrative owner
A referral reaches a shared inbox but nobody knows whether another team has accepted responsibility. A referral can be delivered to an inbox yet still have…
Make sure feedback reaches someone who can respond
A critical service comment appears in a survey report but no team is responsible for following it up. Feedback creates an expectation that someone will…
Make sure new guides enter the search inventory automatically
The article appears in the library, but the sitemap generator never includes its new directory. A missing guide can reveal a gap in the inventory rules…
Make sure report failures reach someone who can act
An automated report fails overnight but the alert reaches an unattended technical inbox. An overnight reporting failure becomes a business problem when the…
Make sure someone can pause a faulty release
The publication process continues after a critical check fails because release ownership is unclear. Agree a concrete stop condition and an authorised…
Make sure website enquiries reach an available team
A contact form is only useful if somebody takes responsibility for the messages it sends. Agree who checks new enquiries, who covers absence and how the…
Make telephone and email links open the intended destination
Contact links can launch the wrong application action, include an incorrect destination or leave visitors uncertain about what will happen. Desktop and…
Make the caption setting clear and accurate
A caption icon may be visible without indicating whether captions are enabled or which track is selected. Visitors can spend time searching for text that…
Make the current leaflet easy to identify
When several versions of a leaflet remain online, a patient cannot know which one to trust. Identify the current approved document clearly and decide what…
Make the Enter key do what patients expect
Pressing Enter in a form can unexpectedly trigger a secondary button, skip a review step or submit before the visitor is ready. Keyboard users encounter a…
Make the next step on your page easy to understand
A page ends with several buttons labelled learn more, all leading to different destinations. Readers cannot tell whether a click starts a booking or opens…
Make the practice logo a dependable link to the homepage
A logo may look clickable but have no meaningful accessible name, or its click target may exclude part of the image. The familiar home route becomes…
Make the relationship between your services easy to understand
When a group has several practice or service names, visitors need to understand how they relate. Start with the actual provider and ownership arrangements,…
Make transcripts available even if the video fails
A transcript link hidden inside a video player's menu disappears if the player is blocked or fails to load. The alternative reading route depends on the…
Make translated downloads easy to choose
Several translated downloads have similar filenames, and patients cannot tell which language or service version each contains. A language label alone does…
Make updated search results easy to find
After applying a search, keyboard users may need to traverse every filter again before reaching the results. Automatically moving focus can also interrupt…